Geralyn Karl
Amery
Public Health Educator

How many times have you used us to repair your vehicle?
Not listed 

What is your overall feeling about our company?
Considerate, kind, caring and competent. As a single parent of a 16 year old new driver, what more could I ask for? I need to know my vehicles will be safe and what repairs or preventive maintenance work needs to be done now versus what can wait a bit. 

Describe, in detail, a specific experience with us that you were happy with.
I want my vehicles to not just start and stop when I need them to, but continue to run well long after that final car payment. We know you can help make that happen and do!

Describe one or more benefits that you have gotten from us that you value the most. Explain specifically what you got out of them.
Your honesty has earned my trust! I don’t have to second guess your recommendations. It’s comforting to know that you will do what you say you will do and most of all you help me to better understand the value of preventive maintenance on my vehicles. Love the loaner vehicles and the Car Care club.
 

Todd Albert
Somerset
Unemployed

How many times have you used us to repair your vehicle?
25 + 

What is your overall feeling about our company?
I trust Miller Brothers as much as my wife. Scott has been my mechanic for years, even before he became a receptionist. Aaron’s charisma makes me wish I had more cars to maintain. These gentlemen are fairer than the umpires in the National Baseball League. If these guys were financial managers they would have my entire portfolio. 

Describe, in detail, a specific experience with us that you were happy with.
Months after Miller Brothers replaced a master cylinder in my Chevy truck, the part failed. Miller Brothers replaced the part for free, charged zip, nada, nothing for labor, gave me a loaner for a few days (over the weekend) and had me back working before I knew what happened. It was like a dream. 

Describe one or more benefits that you have gotten from us that you value the most. Explain specifically what you got out of them.

1. Honesty – They do not try to sell you parts that are not quality and necessary.
2. Trust – The estimates are accurate. The work is guaranteed and done efficiently.

How many times have you used us to repair your vehicle?
Since 2004, a customer so many times.

What is your overall feeling about our company?
Miller Brothers Auto provides me with a feeling of trust and worthiness. When I leave my car in their capable hands, whether for a straight forward oil change or complicated mechanical or electrical problems, I don’t worry that the problem will escalate into more and larger ones. Their recommendations and preventive maintenance plans keep my car rolling along.

Describe, in detail, a specific experience with us that you were happy with.
The turn signals on my car stopped working shortly after the bulbs were changed. Miller Brothers investigated the situation and discovered that the manufacturer had a factory recall on the parts. Miller Brothers repaired the problem and saved me money.

Describe one or more benefits that you have gotten from us that you value the most. Explain specifically what you got out of them.

1. Communication – I have no surprises awaiting me when I come to pick up my car and pay the bill. Miller Brothers stays in touch with me while servicing my car.
2. A reliable vehicle – This is the most important benefit of all. Whether for short trips in the area or long distances for work, knowing that I can depend on my car and it’s safety are of the top priority. Miller Brothers maintain it in top notch running condition.
    

Arthur Palmer
Somerset

How many times have you used us to repair your vehicle?
12+

What is your overall feeling about our company?
I have confidence in your superb competency. Enjoy coming in because all staff in addition to family friendly, and totally service oriented.

Describe, in detail, a specific experience with us that you were happy with.
Fixing to serviceable condition 1992 Ford Crown Victoria plus attention to new cars and Schaeffer Oil reccommended.

Describe one or more benefits that you have gotten from us that you value the most. Explain specifically what you got out of them.
The Car Club is a winner!
 

Rollie Brinkman
New Richmond

How many times have you used us to repair your vehicle?
1^st time

What is your overall feeling about our company?
Great!

Describe, in detail, a specific experience with us that you were happy with.
Use of a vehicle while mine was being repaired. I was very pleased with offer to follow up if I was not happy with truck’s performance after the repair. 

Describe one or more benefits that you have gotten from us that you value the most. Explain specifically what you got out of them.
Follow up phone calls and card was great. Customer service.
 

Michael and Jennifer Conover
New Richmond
Accountant and Engineer

How many times have you used us to repair your vehicle?
53 times 

What is your overall feeling about our company?
After hitting a deer that had been lying in the road, Miller Brothers correctly diagnosed my strut-bearing had been damaged. Neither the insurance adjuster nor the body shop got it right. I used Miller Brothers inspection to get them to address the real problem. Aaron even took pictures of the damage for me as proof for the insurance company. - Michael 

Describe, in detail, a specific experience with us that you were happy with.
When I first moved here as a single woman I wanted a repair shop that would not “take me for a ride”. Friends recommended Miller Brothers. For nearly 5 years now I have been very satisfies with their work and careful explanations of work before they fix something. - Jennifer 

Describe one or more benefits that you have gotten from us that you value the most. Explain specifically what you got out of them.

1. Vehicles that run a long time.
2. Many routine maintenance bills, but very few big repairs – saving our family several hundred dollars in breakdowns.
    

Karin Stricker
New Richmond
Student

How many times have you used us to repair your vehicle?
33 

What is your overall feeling about our company?
Trustworthy, reliable and provides excellent customer service. Not cheap, but definitely worth the money. 

Describe, in detail, a specific experience with us that you were happy with.
There are two:

1. After replacing the cylinder head on my car, the thermostat did not work properly. Miller replaced it at no charge.
2. I had been having problems with clogging parking brake cables. After replacing them several times with aftermarket parts without success, miller finally replaced them with OEM cables at no charge.

Describe one or more benefits that you have gotten from us that you value the most. Explain specifically what you got out of them.

1. The thourough inspections everytime I bring in my car and the recommendations. This allows me to plan ahead – especially when you drive old cars like me!
2. The fact that I am able to speak directly to the person that worked on my car if I have any questions strengthens the trust I have in the company.
3. The staff always makes me feel welcome, not just another customer.
    

Jon Bell
Somerset
Psychologist

How many times have you used us to repair your vehicle?
20 times 

What is your overall feeling about our company?
Excellent service. Also, when I have needed quick quick service I have been wonderfully served. The new building is a wonderful asset with a waiting room, coffee, and a cheerful staff. Keep up the great work!! 

Describe, in detail, a specific experience with us that you were happy with.
Once, when driving back from Minneapolis, I began hearing a grinding noise. I called Miller Brothers and was told to drive right in. they replaced a car that was being worked on with mine and I was on my way home and hour later, job done almost instantly. 

Describe one or more benefits that you have gotten from us that you value the most. Explain specifically what you got out of them.

1. Reliability; knowing I can get almost instant service and the job will be done right the first time.
2. Knowing my wife’s car can get quickly fixed and she will not need to miss work. A loaner car is often made available to us when necessary.
3. I got 475,000 miles on a Chevrolet Blazer and now have over 270,000 on a Chevrolet Prism, original motors in both vehicles.
4. I am physically disabled and know that Miller Brothers will pick up and drop off my car if necessary.
    

Debbie Kellogg
Stillwater
Shipping Manager

How many times have you used us to repair your vehicle?
Always, since December 2004 

What is your overall feeling about our company?
Obviously very good or I wouldn’t keep coming back. I appreciate the honesty and integrity of the shop especially when I want specific answers to repairs I may need. 

Describe, in detail, a specific experience with us that you were happy with.
The most recent, when brake shoes were needed on my car Pat reminded me about the flyer I had received for free brake shoes or pads. I didn’t have the flier with me but the work was still done the same day and I was able to save money and bring the flier in to him the following day. 

Describe one or more benefits that you have gotten from us that you value the most. Explain specifically what you got out of them.

1. I am able to call and ask questions specifically on my son’s car.

2. The coupons on the flyers save me money